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About Us

Representation for the Policy Holder

After years of working on almost all sides of the claims process, I came to the quick realization just how insurance companies are designed to operate. Basically, every insurance claim not handled by a public adjuster is underpaid, many between 50%-100%. Seems crazy, right? I want to be the voice for homeowners like you, who likely have never had to file a claim before and are completely unaware of how the process is actually suppose to work. Don't get fooled by "the guy" your insurance company sends out...remember who signs their paychecks. With nearly 10 years of experience dealing with roofs, interior and exterior damages, I would love to be able to get you what you deserve and bring you back to a pre-loss condition with no money out of your pocket. 

Urban Home with Plants

Frequently Asked Questions:

WILL I GET A HIGHER SETTLEMENT IF I HIRE A PUBLIC ADJUSTER?

You’ll almost always receive a higher settlement from the insurance company if you use a public adjuster for the simple reason that your claim will be presented much more favorably and with careful attention to your policy coverage. Typically, the more detailed and complete your claim is, the higher the settlement will be. We go through all the evidence step-by-step, carefully inspect the loss site, and accurately document the damage.

Studies have clearly demonstrated that the most inventories compiled by insured without the help of the public adjuster are very incomplete.

 

WHAT IS A PUBLIC ADJUSTER?

A public adjuster is an insurance claims adjuster who advocates for the policyholder in appraising and negotiating an insurance claim. A public adjuster is the only type of claims adjuster that can legally represent the rights of an insured during an insurance claim process.

 

WILL MY INSURANCE COMPANY CANCEL MY CONTRACT IF I HIRE A PUBLIC ADJUSTER?

No. It would be a serious violation for any insurance company to discriminate against you in any way for exercising a right given to you by the State of Ohio.

 

IF MY CLAIM HAS BEEN CLOSED BY THE INSURANCE COMPANY, IS IT TOO LATE TO HIRE A PUBLIC ADJUSTER?

Usually, it is not too late, we have helped homeowners reopen claims started as far back as 2 years. If you do not believe you were paid the right amount and would like us to review your claim, please contact us. We will carefully audit and analyze your claim and give you our professional opinion. 

 

WHAT IS THE DIFFERENCE BETWEEN A PUBLIC ADJUSTER AND AN INSURANCE COMPANY ADJUSTER?

The insurance company adjuster or independent claim adjuster are both employed by the insurance company and can’t protect both your interest and the interest of his/her employer at the same time. The insurance company adjuster will often offer to settle a claim for the sum they see fit, which is not always in favor of the policyholder. A public adjuster is an insurance adjuster expert who works exclusively for you, the policyholder. We are experts in reading the fine print and understanding your policy, coverage, and the insurance company’s responsibilities in order to negotiate a better settlement.

 

WHO REGULATES A PUBLIC ADJUSTER?

A public adjuster is an insurance adjuster expert who is licensed by the Ohio Department of Insurance to work exclusively for the benefit of the policyholder.

 

WHO USES THE SERVICES OF A PUBLIC ADJUSTER?

Public adjusters are hired by individuals and all types of businesses and professionals, including attorneys, banks, accountants, business owners, and even insurance adjusters and agents for their own losses. Once a person has experienced the benefits of our services, they will rarely attempt to settle a claim without our help.

 

WHEN SHOULD I CALL VIRTUAL CLAIM ADVOCATES?

You should call us immediately after a loss. It is most beneficial for all parties when we are involved at the beginning of the claim development so we can set the tone for the entire process.

Privacy Policy Effective Date: 9/11/2025 Virtual Claim Advocates (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, forms, and related services. 1. Information We Collect We may collect the following types of information when you interact with our website or submit forms: Contact Information: Name, email address, phone number, and mailing address. Claim Details: Information related to your insurance claim or inquiry. Website Usage Data: Information automatically collected through cookies or analytics tools (such as IP address, browser type, and pages visited). 2. How We Use Your Information We use your information to: Respond to your inquiries and provide requested services. Communicate with you by phone, text, and email regarding your claim or inquiry. Improve our website and services. 3. Text Message and Call Policy By submitting your phone number through any form on our website, you consent to receive text messages, phone calls, and emails from Virtual Claim Advocates regarding your inquiry. Message Frequency: Message frequency varies depending on your claim and communication needs. Message and Data Rates: Message and data rates may apply from your mobile carrier. Non-Sharing of Phone Numbers: We do not sell, rent, or share your phone number with third parties for marketing purposes. You may opt out of text communications at any time by replying “STOP” to any message we send. 4. Information Sharing We do not sell or rent your personal information. We may share your information only in the following limited circumstances: With service providers who help us operate our business (such as email or hosting providers). If required by law or legal process. To protect our rights, safety, or the rights of others. 5. Data Security We implement reasonable safeguards to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. 6. Your Choices You may opt out of marketing emails by clicking “unsubscribe” in any email. You may request access, correction, or deletion of your personal information by contacting us at [Insert Contact Email]. 7. Third-Party Links Our website may contain links to third-party sites. We are not responsible for the privacy practices of those websites. 8. Updates to This Policy We may update this Privacy Policy from time to time. The latest version will always be posted at https://yourdomain.com/privacy-policy . 9. Contact Us If you have any questions about this Privacy Policy or our practices, please contact us: Virtual Claim Advocates Claims@vcaadjusters.com 330-330-3400

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